Whether it’s to reduce the reliance on 1-800 numbers, or to provide a faster call resolution, Xura Elements offers a turn-key deployment of a transformed user experience that is immersive, engaging, and intuitive. 

easy-to-implement features

With forge by Xura, rich communication features can be rapidly deployed on top of your website or mobile apps using our suite of APIs and SDKs. For a limited time, developers get a free production account for 90 days. In addition to voice, video, IP messaging and SMS fallback, we offer presence, group messaging and recording. 

high quality and efficient

Our APIs and SDKs allow for direct contact between browsers and mobile apps and enable pixel perfect video chat sessions over 4G, LTE or WiFi. During a voice or video call, contextual consumer data can be passed to agents, saving time. A faster response resolution saves companies money and increases customer satisfaction.

secure, cloud-based solution

Secured by the Amazon VPS (Virtual Private Cloud) environment, our storage and protocols keeps enterprise security in mind. Leverage the Xura Cloud to store recordings or have recording done on premise (at the site of your choice). In the former, your files are uploaded to an S3 compatible storage giving you great flexibility in terms of the cost, location and security. In the latter, the files are added to your server’s local disk, giving companies complete control over what to do with them next..

identity and authentication

An array of options to support and protect user identity authentication and validation requirements (including facial recognition). This enables applications to use opaque identities so that users cannot be identified by third-parties from the Xura cloud logs. As an added layer of security the user database is always held externally to the Xura Enterprise Platform. Two-way SMS gateway enables you to send and receive text messages to and from your mobile and web applications. Incorporation of SMS short codes enables the scheduling of automatic response to messages that are received on your apps registered short code. Availability varies by region.

video conferencing

Providing an enhanced set of collaboration tools to optimize customer engagement and a conferencing architecture designed to receive multiple media streams and intelligently determine which of these streams should be sent to which participant. The result: an optimal and bandwidth efficient customer experience.

flexible recording

An array of options to support and protect user identity authentication and validation requirements (including facial recognition). This enables applications to use opaque identities so that users cannot be identified by third-parties from the Xura Cloud logs. As an added layer of security the user database is always held externally to the Xura Enterprise platform.

mobile SDK

To add rich B2B and B2C communication capabilities to mobile and web apps, the forge SDK fits the bill. Companies can quickly deploy seamless services, such as presence-enabled click-to-video chat and group messaging.

key features of xura elements

  • Integrates into your current environment to leverage existing business logic
  • Always-on, highly secure, true multi-tenant and instantly scalable
  • Flexible 'pay-as-you-grow' business model
  • Rich set of network and agent usage statistics to measure overall productivity
  • ISAE3402 compliant and HIPAA-ready
  • Built on Node.js to enable rapid prototyping, plus puts thousands of npm.js modules in the hands of developers