With forge by Xura, companies can launch differentiated services quickly, and watch measurable increases in efficiency, cost-reduction and improved retention and engagement. Rather than working with siloed technology served by multiple service providers, acision powers the enterprise with a comprehensive set of communication solutions.
To help companies connect to customer information and leverage customer preferences in a seamless way, Xura is integrating with key CRM providers, such as Salesforce and SugarCRM.
In addition to enabling voice and video interaction, our global messaging platform can be used to send alerts, reminders, verify user-identity and bridge the conversation from a desktop to a mobile device. Xura’s 20 year history in messaging and 40% messaging market share gives us the ability to offer carrier-grade infrastructure to serve large enterprise customers
voice + video enablement
Our WebRTC technology enables retail brands to communicate with customers by voice or video chat (if enabled). This rich configurable functionality can be accessed via mobile apps, and setup so that only VIP customers can initiate a voice or video call, for example. This functionality can also be made available to users on popular browsers (Chrome and Firefox). For example, if they log into their account and fraud is suspected, they can speak with an agent who can better authenticate their identity in a more personalised, disarming way. Speak to our sales team for a live demo of this capability.
WebRTC media is secured using DTLS-SRTP, which is the best-of-breed, most up-to-date, mechanism. All of our signalling and control messages are REST and WebSocket based and use HTTPS (TLS).
Our all-IP SIP Routing platform allows phone calls to be routed to and from Fixed and Mobile operator networks over SIP trunks and distributed across the available call centre platforms as required. It allows the Call Centre to take advantage of wholesale interconnect rates, for example BT’s IP eXchange. The SuperNode is highly scalable, resilient and cost-effective.
reporting + analytics
Using our secure web portal, companies can access key metrics and messaging reports. As part of our professional service offering, we can also integrate into enterprise CRM tools / other custom databases to ensure that the communication tools enabled meet business objectives and drive measurable outcomes.
forge by Xura provides enterprise customers with total freedom in choosing deployment options including CRM integration points, hosting set up and specific alarms and triggers to ensure operational excellence.
reporting + analytics