forge by Xura offers a suite of secure messaging services plus infrastructure to help financial services providers alert and authenticate end-users and engage in two-way conversations with their customers.
Authenticate registered users with a pin code sent to their mobile device. Once registered, if fraud is suspected, a code can be sent to their mobile phone, and that same code must be entered to access secure information. Once their identity is verified, text messaging can also be used to retrieve lost passcodes.
In addition to enabling voice and video interaction, our global messaging platform can be used to send alerts, reminders, verify user-identity and bridge the conversation from a desktop to a mobile device. Xura’s 20 year history in messaging and 40% messaging market share gives us the ability to offer carrier-grade infrastructure to serve large enterprise customers
scalable & future proof
Forge by Xura has invested in helping to create the ‘wow’ moments using WebRTC technology. This configurable functionality can be added to a provider’s mobile app, and set up so that only signed-in, VIP customers can initiate a voice or video call, for example. Coupled with biometric data, if a customer logs into their account and fraud is suspected, they can press a button on their app to speak with an agent who can better authenticate their identity in a personalized and disarming way.
security & performance
Our enterprise services are hosted in state-of-the-art computing centres (certified acc. ISO 9001 and ISO/IEC 27001). IP messaging is secured using DTLS-SRTP, which is the best-of-breed, most up-to-date, mechanism. All of our signalling and control messages are REST and WebSocket based and use HTTPS (TLS). The network is designed to be horizontally scalable and redundant. The network is hosted in the geo-redundant ISO/IEC 27001 certified data centres, which are regularly audited in the course of large financial institutions services.
For our secure messaging services, we reach 800 carrier networks and any device that supports a text message. Forge supports all standard protocols: SMPP, UCP, HTTP/S and email. Our SDK supports sophisticated voice, video and IP messaging interactions on iOS and Android (native library for apps), Chrome and Firefox browsers (using WebRTC), and Internet Explorer and Safari (using a browser plug-in).