key benefits

Increase customer loyalty

Higher net-promoter scores

Gain efficiencies through information flow

Easy to deploy

Secure and scalable

Trusted, one-stop provider

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Providing that next level of customer engagement through human connections helps brands to differentiate themselves. Retailers are already piloting the ability for consumers to text/upload pictures of products they want to find. For certain VIP customers, services are becoming available for them to video chat with a representative, instead of waiting on hold.

forge by Xura provides an out of the box platform to launch these next-level engagement and communication experiences. Whether enabling text messaging, mobile chat, voice calls, or video chat sessions, acision helps pave the way for increased efficiency, consumer loyalty and an improved purchase experience.

With Xura’s innovation-assured suite of API’s and SDK’s, retailers can react to consumer trends quickly and provide a high quality, seamless communication experience between various aspects of the shopper experience, including product discovery, purchase and post-purchase support.

82% of the top 100 internet retailers have a mobile app

Flexible Service Offerings

With Xura’s innovation-assured suite of API’s and SDK’s, retailers can react to consumer trends quickly and provide high quality, seamless communication between various aspects of the shopper experience, including product discovery, purchase and post-purchase support.

alerts + notifications

Send messages to specific user groups; whether it’s a daily deal, a product has shipped, or a new item is available

two-factor authentication

Authenticate registered users with a pin code sent to their mobile device. Once registered, if fraud is suspected, a code can be sent to their mobile phone, and that same code must be entered to access secure information. Once their identity is verified, text messaging can also be used to retrieve lost passcodes.

SMS fall back

Do you already enable chat features and push notifications on your mobile app? To help reduce costs and ensure timely delivery, send messages interchangeably via SMS or IP message (instant message). If the user isn’t logged into their app, they’ll receive a text message instead.

cross-sell

Promote mobile apps at POS, while users are browsing the website, or even via a magazine ad. Using SMS and QR Codes, you can direct users to download the mobile app from the appropriate app store (iPhone or Android). Users simply click the link in the text message, and the app starts to download.

voice + video enablement

Our WebRTC technology enables retail brands to communicate with customers by voice or video chat (if enabled). This rich configurable functionality can be accessed via mobile apps, and setup so that only VIP customers can initiate a voice or video call, for example. This functionality can also be made available to users on popular browsers (Chrome and Firefox). For example, if they log into their account and fraud is suspected, they can speak with an agent who can better authenticate their identity in a more personalised, disarming way. Speak to our sales team for a live demo of this capability.

deployment flexibility

forge by Xura provides enterprise customers with total freedom in choosing deployment options including CRM integration points, hosting set up and specific alarms and triggers to ensure operational excellence.

reporting + analytics

reporting + analytics

Using our secure web portal, companies can access key metrics and messaging reports. As part of our professional service offering, we can also integrate into enterprise CRM tools / other custom databases to ensure that the communication tools enabled meet business objectives and drive measurable outcomes.

*1 Survey by Intel
*2 Nielsen’s Health and Wellness survey January 2014

let us show you how it all comes together

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